In team meeting this morning we discussed coming up with a functional definition of empathy.
Any communication between humans occurs on two levels. Verbal communication occurs on a conscious level. Another word for “conscious” is “explicit.” Non-verbal communication — or in other words, emotional communication — typically occurs on a subconscious level. Other words for “subconscious” include “implicit” or “instinctive.”
In health care at least, we have three tasks when we communicate with patients. Continue reading