On Empathy

In team meeting this morning we discussed coming up with a functional definition of empathy.

Any communication between humans occurs on two levels.  Verbal communication occurs on a conscious level.  Another word for “conscious” is “explicit.”  Non-verbal communication — or in other words, emotional communication — typically occurs on a subconscious level.  Other words for “subconscious” include “implicit” or “instinctive.”

In health care at least, we have three tasks when we communicate with patients. Continue reading